A result you do not understand should never sit unexplained overnight. Ask, and get a grounded answer in plain language.
Ask about a result, a symptom or a medication and the answer comes back in seconds, written for a person rather than a professional, grounded in your own record and current evidence, with the sources shown.
And when a question needs a human, it goes to one. Your care team sees the conversation and picks it up with everything already in front of them.
Explains your results in plain language, answers questions about medications and symptoms, and prepares you for appointments, always citing where an answer came from.
It does not diagnose, prescribe or replace your doctor. Questions that need clinical judgment go to a clinician, with the conversation attached.
Anything urgent, ambiguous or emotionally heavy is routed to your care team. You will always know whether you are talking to the assistant or a person.